Refunds Policy


We provide refunds for services sold on our Site as follows:

  • If you are not satisfied and have purchased a package of sessions of 5 or more, then you may ask for a refund for any unused sessions less a 20% administration fee off of the refunded hours not used. If you require this refund, the procedure is to email us at [email protected] letting us know reason for refund request. We will use that information as feedback. After you send the email, we will process your refund back to the same method of payment used upon purchasing. Please allow the recommended time for your bank to process the refund back to your account.


The following guarantees apply to our Site:

  • We offer a satisfaction guarantee. If you are not happy, simply email us with your reason and we will refund any remaining sessions less a 20% administration fee off of the refund amount.

About Us

Whether you need to simply talk during challenging times or need guidance from our experienced Mentor, we provide a safe and welcoming space for you. Share your thoughts, seek guidance, and find comfort in knowing that you have a friend who genuinely cares. With You’ve Got a Friend Chat and Mentor Service, you can receive the support you need to navigate through rough days, gain insights, and achieve your goals towards a more positive life.

Our Policies

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