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Terms & Condition
These terms and conditions (the “Terms and Conditions”) govern the use of ygafchatandmentor.com (the “Site”). This Site is owned and operated by Lisa Larson. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times
Intellectual Property
All content published and made available on our Site is the property of Lisa Larson and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site
- Violate the rights of other users of our Site
- Violate the intellectual property rights of the Site owners or any third party to the Site
- Hack into the account of another user of the Site
- Post any material that may be deemed inappropriate or offensive
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
The following services are available on our Site:
- Online Coaching and Mentoring.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site
- Credit Card
- Paypal
- Debit
- Direct Debit
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
We provide refunds for services sold on our Site as follows:
- If you are not satisfied and have purchased a package of sessions of 5 or more, then you may ask for a refund for any unused sessions less a 20% administration fee off of the refunded hours not used. If you require this refund, the procedure is to email us at info@ygafchatandmentor.com letting us know reason for refund request. We will use that information as feedback. After you send the email, we will process your refund back to the same method of payment used upon purchasing. Please allow the recommended time for your bank to process the refund back to your account.
Guarantees
The following guarantees apply to our Site:
- We offer a satisfaction guarantee. If you are not happy, simply email us with your reason and we will refund any remaining sessions less a 20% administration fee off of the refund amount.
Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Lisa Larson and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Lisa Larson and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
info@ygafchatandmentor.com
You can also contact us through the feedback form available on our Site.
POLICIES FOR CHATTING/ MENTORING/ COACHING
We don’t anticipate that some of the following conditions will happen but also understand that there are so many people out there with different mind sets that we want to include those policies should those circumstances transpire. Herein below will also include how our Satisfaction Guarantee works. After you have read the policies, please indicate your agreement by checking the appropriate box below the policies.
- At You’ve Got a Friend Chat and Mentoring Service, we are here to lend a compassionate, non-judgemental and neutral ear to your concerns. Any information you share with your mentor/coach will be held in the strictest confidence and not shared to anyone or any 3rd party.
- We are not trained Therapists so cannot help with complex psychiatric problems, nor can we recommend medications. Please ask your Doctor or Psychiatrist if you have one about that if that is a concern.
- We are not a suicide prevention line so if you are at a point where you may be wanting to do harm to yourself or to others, we recommend you contact your local suicide prevention line as they are better trained to help assist people encountering that crisis. However with that being said, if you are in a trauma situation and feel desperate for someone to talk to but not in the condition as described in previous sentence, we are definitely here for you. Just go to our website at www.ygafmentoring.com and book a session with us. Our goal is to be readily available for our clients however, keep in mind that availability is based upon your mentor/coach’s schedule.
- Your mentor/coach will do her best to be that compassionate person to help with any trials you may be facing or even if you just need someone to talk to about anything that ails you. Sometimes, a solution may not even be there to the issue you are facing in the moment, but you just need someone to hold that space for you during your call. We will be there for you to hold that space. There also could be times that there is a solution if we dig deep enough to find one and your mentor/coach will be there to assist you in that way as well. In that there are so many different personalities out there with different ways each of us views the world, there may be times that you and your mentor/ coach may not agree with how you both view the world. We are not here to engage in any heated debates over differing points of views. If there is such a case, as your professional mentor/coach, we will remain neutral. Our main objective is to be that caring ear for you. Also, as your coach/mentor, we will be that person to hold you accountable towards your goals and action steps towards positive changes in your life if that is what you are needing.
- If a client is being overly aggressive towards their mentor/coach to the point where they are yelling or using swear words, your mentor/coach has the right to end the call. If it ever gets to that point, the procedure will be your mentor/coach will issue one warning. If the behaviour continues, she has the right to politely end the call. Any remaining time on that call will be lost at the client’s expense as a warning was given but aggressive behaviour did not cease. After the session, if you have future sessions booked with us, the procedure will be your mentor/coach will reach out to you via email to see how you are feeling about continuing with your remaining calls. At that point, if during this follow up, it has been agreed by you or your mentor/coach to not carry on with your remaining sessions, then a refund will be issued for any remaining ones less a 20% fee taken off of the refund amount for administrative costs associated with processing the refund.
- Using sexual innuendos or conversations especially directed towards your mentor/coach will not be tolerated. Your calls could consist of talks about your relationships and that could include talking about your sexual relations if you so desire, however, it would need to be kept to a discreet and professional level in terms of the information shared. If the sexual discussion gets more graphic or outside of professional standards or is directed towards your mentor/coach, then the procedure will be the same as described in the previous section above.
- In your calls, we will endeavor to steer clear of anything of a political nature as once again due to the varying different points of views everyone has when it comes to how you view the world and politics, it is better to steer clear of this topic. Again, if the client wants to bring up political views, we as professionals will remain neutral on this subject. With that being said, in your chatting sessions, we do not mind discussing world events as long as it doesn’t get too political.
Refunds and Satisfaction Guarantee
We will strive to give the very best service to each and every one of our clients, however we understand that we may not be able to please every person we serve. We therefore have a satisfaction guarantee in place. If you have purchased more than one session with us. If for any reason you are not satisfied with your service, then you are entitled to a refund for the remaining sessions booked. The procedure in these cases will be that you will need to email us at info@ygafchatandmentor.com with your reason for wanting a refund. Your opinions are important to us so we will use that as feedback to help to continually better and improve our services. We will refund you for any remaining sessions less a 20% fee taken off of the refund amount for administration fees associated with processing the refund. Refunds are issued within 3 days after we receive your email. Check with your bank for their processing times for when you will receive it into your bank account.
About Us
Whether you need to simply talk during challenging times or need guidance from our experienced Mentor, we provide a safe and welcoming space for you. Share your thoughts, seek guidance, and find comfort in knowing that you have a friend who genuinely cares. With You’ve Got a Friend Chat and Mentor Service, you can receive the support you need to navigate through rough days, gain insights, and achieve your goals towards a more positive life.
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